pokerbo Platform Privacy Notice

This page describes what we collect when you use pokerbo and how we keep that data protected. We at pokerbo take your privacy seriously. We collect only the information we need to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties.

Our pokerbo privacy policy applies to all users across supported jurisdictions—Jakarta, Surabaya, Bandung, Medan, and other regions where our services are available. When you create a pokerbo account, you agree to this policy. We update it periodically; check this page regularly for changes.

If you have questions about how we handle your data on pokerbo, contact our support team. We respond in English during business hours and can explain our data practices in detail.

What data we collect on pokerbo

We at pokerbo collect information in three categories: identity data, transaction data, and usage data.

Identity data: When you create a pokerbo account, we ask for your name, date of birth, email address, phone number, and government-issued ID number. We use this information to verify your identity through KYC (Know Your Customer) checks. We cross-reference your details against fraud databases and government records. We store this data securely on encrypted servers.

Transaction data: We record every deposit, withdrawal, and bet you place on pokerbo. We log the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), timestamp, and outcome. We use this data to process your payments, settle disputes, and comply with anti-money-laundering regulations.

Usage data: We collect information about how you use pokerbo—which games you play, how long you play, which devices you use (Android app, iOS browser, web). We use this data to improve our platform, detect fraud, and understand user behaviour. We do not use this data to profile you or make automated decisions about your account.

KYC data: We collect identity information to verify your account and prevent fraud. We store this data encrypted and access it only when necessary.
Payment data: We record all deposits and withdrawals on pokerbo. We tokenize payment credentials so we never store your actual card or wallet details.
Game data: We log every bet, game result, and payout on pokerbo so you can review your history and we can settle disputes.
Device data: We record which device you use to access pokerbo (Android, iOS, web) and your IP address for security purposes.

How we use your data on pokerbo

We at pokerbo use your data for specific purposes: account verification, payment processing, fraud prevention, legal compliance, and service improvement.

We verify your identity to prevent account takeover and money laundering. We process your payments to credit deposits and execute withdrawals. We monitor for fraud by checking for unusual betting patterns, multiple accounts from the same device, or rapid large withdrawals. We comply with anti-money-laundering laws by logging all transactions and reporting suspicious activity to authorities where required.

We improve pokerbo by analyzing how users interact with our platform—which games are popular, where users encounter technical issues, how long sessions typically last. We use this analysis to optimize our app, add new features, and fix bugs. We do not use this data to manipulate your behaviour or target you with aggressive marketing.

Third-party processors and pokerbo data

We at pokerbo work with third-party service providers to deliver our platform. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers), hosting providers (who store our servers), and fraud-detection services (who help us identify suspicious accounts).

We share only the data these providers need to do their job. For example, we share your name and payment method with payment processors, but not your game history. We require all third-party processors to sign data-protection agreements and encrypt your data in transit and at rest.

Our servers may sit outside your jurisdiction. By using pokerbo, you consent to your data being processed and stored internationally. We apply the same security standards regardless of server location.

We at pokerbo encrypt your data, limit access to authorized staff only, and delete data when no longer needed. Your privacy is not negotiable.

pokerbo privacy commitment

Your rights and pokerbo data retention

We at pokerbo give you control over your data. You can request a copy of all data we hold about you on pokerbo. You can ask us to correct inaccurate information. You can request deletion of your account and associated data (subject to legal retention requirements).

To exercise these rights, contact our support team with your pokerbo account number and a description of your request. We will respond within 10 business days. If we need to verify your identity before releasing sensitive data, we will ask for additional information.

We at pokerbo retain your data for as long as your account is active, plus a retention period for legal and fraud-prevention purposes. After you close your pokerbo account, we keep transaction records for seven years to comply with anti-money-laundering regulations. We delete other personal data within 90 days of account closure.

Cookies and pokerbo tracking

We at pokerbo use cookies to keep you logged in, remember your preferences, and analyze how you use our platform. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect pokerbo functionality—for example, you may be logged out after each session.

We use analytics cookies to understand user behaviour on pokerbo. These cookies do not identify you personally; they track aggregate patterns like page views and session duration. We use this data to improve our platform and fix technical issues.

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Our pokerbo analytics are for internal use only.

Security and pokerbo data protection

We at pokerbo protect your data using SSL encryption, firewalls, and access controls. Only authorized staff can access your personal information, and we log all access for audit purposes. We conduct regular security audits and penetration tests to identify vulnerabilities.

If we discover a data breach on pokerbo, we will notify you by email within 24 hours and explain what data was compromised and what steps we are taking. We will also report the breach to relevant authorities where required by law.

We cannot guarantee absolute security—no system is non-specific info secure. But we invest heavily in pokerbo security and follow industry best practices. You can help by keeping your password confidential, enabling two-factor authentication (2FA), and reporting suspicious activity immediately.

We collect identity, transaction, and usage data to verify your account and process payments on pokerbo.
We encrypt your data and limit access to authorized staff only.
We share data with third-party processors only as needed to deliver pokerbo services.
You can request a copy of your data, correct inaccuracies, or delete your account.
We retain transaction records for seven years for legal compliance; other data is deleted within 90 days of account closure.
Contact our support team if you have questions about pokerbo privacy or suspect a data breach.

For more information about our data practices, visit our Terms of Use or Legal noticeYou can also contact our support team through the pokerbo help center for specific privacy questions.